FAQ

What is the refund timetable?

Process overview - Operational detail: Allow 5-10 business days for an approved credit to be issued to the original payment method after return processing.

May I stop an order before dispatch?

Direct guidance - Consistent review: An unshipped order may be canceled; a shipped order is handled under the Refund Policy.

Which cleaning and safety directions apply?

Order guidance - Transparent direction: Follow the care, material, temperature, component, and safety instructions for the specific bottle, mug, tumbler, lid, or accessory.

Is every shipment trackable?

Applicable procedure - Customer-first clarification: Yes. A tracking number is provided after carrier acceptance so the shipment can be followed.

What are the support contact details?

What this means - Support-oriented explanation: Email support@gocontigojourney.shop or call 507-440-9661 Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Can a delivered item be returned or exchanged?

Process overview - Store-specific timing: A request can be opened within 30 days of delivery for an eligible return or exchange, with return shipping paid by gocontigo.

Where does the store deliver?

Process clarification - Direct timing: The store serves US addresses only. Customers pay no standard-shipping charge on a US purchase.

What are the fulfillment time estimates?

Process overview - Responsive guidance: The expected schedule is 1-2 business days for processing plus 4-6 business days in transportation.

Business and support information

Direct guidance - Straightforward direction: For policy or order assistance, customers may contact gocontigo through the following channels.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigojourney.shop

Phone: 507-440-9661

Physical and return address: 4519 Sundown Ln, Memphis, Tennessee, 38109, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).