Refund Policy

Store responsibility - Customer-first framework: Customers shopping with gocontigo may request a return or exchange for any reason within 30 days after delivery.

Return eligibility

Process clarification - Customer-ready information: Eligibility requires a timely request, proof of purchase, and the product components originally supplied with the order.

Process overview - Consistent expectation: Customers cannot use the no-reason return path for customized goods, gift cards, clearance or Final Sale products, or opened hygiene-sensitive and intimate merchandise.

Applicable procedure - Careful standard: Customers retain their rights for damaged, defective, incorrectly sent, or missing products even when an item category is otherwise excluded.

Refund method and timing

Storefront practice - Practical protection: The original payment method receives an approved refund within 5-10 business days following receipt and processing of the return.

Return destination

4519 Sundown Ln, Memphis, Tennessee, 38109, United States

Return shipping responsibility

Policy detail - Reliable handling: Customers are not charged approved return shipping: gocontigo covers it for no-reason requests as well as quality and fulfillment errors.

Exchange requests

Practical application - Focused commitment: Customers may choose an exchange instead of a refund during the eligibility period, provided the replacement is available.

Cancellation before shipment

Process overview - Straightforward summary: Contact us before dispatch to request cancellation; after dispatch, the order follows the return and exchange process described here.

Merchant identity and contact details

Store responsibility - US-focused rule: Customers can reach gocontigo through these current store contact details.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigojourney.shop

Phone: 507-440-9661

Physical and return address: 4519 Sundown Ln, Memphis, Tennessee, 38109, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).