Payment Policy

Order guidance - Direct coverage: Every price and payment at gocontigo is denominated in USD; legally required taxes may be added during checkout.

About Credit/Debit Card

Policy detail - Practical application: Checkout can accept eligible cards issued through Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.

Secure authorization process

Important context - Concise guidance: Shopify and its payment providers transmit the payment securely. The issuer may create a temporary authorization hold while approval and fraud checks are completed.

Issuer declines and refund timing

Plain-language summary - Documented practice: Customers should contact their bank about an unresolved decline. Any approved refund is issued to the payment source used for the order within 5-10 business days.

Business and support information

Customer assurance - Operational coverage: The merchant information for gocontigo is provided below for direct customer use.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigojourney.shop

Phone: 507-440-9661

Physical and return address: 4519 Sundown Ln, Memphis, Tennessee, 38109, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).